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1. Access the CSCS Service Desk

2. Login first using your CSCS credentials. Please note that the contact form should only be used if you cannot login or if you don't have CSCS credentials
3. Select the best matching request type (use the type Other requests only if you can’t find a match).
   

   Info
   Please note that a better match of the request type with your question will help us react faster. The more detailed the request, the more effective the reply

   Current request types available only after logging in are shown in the image below:
   Image Modified
4. Provide the summary and the description of the request as in the example shown in the screenshot below:
   • Matching articles that might help will pop-up from the Knowledge Base as you type in the summary field
   • Describe how to reproduce the issue (e.g.: include Slurm jobid, Slurm job script, copy scripts and source files to $SCRATCH and give access)
     

    

5. Monitor your requests using the filters available on the Service Desk:
    
   • Check the status of the filtered cases (column "Status":

     Status
     colour Blue title IN PROGRESS

     , 

     Status
     colour Blue title ON HOLD

     ,...)
   • Please note that a case in status

     Status
     colour Blue title WAITING CUSTOMER

     will be resolved automatically after 14 days
6. Select a specific case to review the past messages and use the links available in the right menu
   • Share with other members of your CSCS project(s), Resolve if it was addressed or Cancel Request if submitted by mistake
   • A case in status

     Status
     colour Green title RESOLVED

     can be re-opened using the link Reopen 
   • Please comment why you are reopening a case, submit a new request for different issues instead 

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Once the support request has been submitted, you will receive notifications to the email registered at CSCS.

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