In case users lose access to their mobile device/Authenticator OTP, users can reset their OTP by following the self-service process explained below.

Step-by-step guide

• Access any CSCS web application like: https://account.cscs.ch/ which redirects users to CSCS Login page.
  (Note: In case you're logged in please logout and then access any CSCS web application again.)
• From the Login screen, click on the link Reset OTP?

• Type username and password to login 

• On successful validation of user credentials, users will receive an email with a reset credentials link like the one below, click on the link in the email

• The link on validating the user's identity, redirects to a QR-code page asking users to scan with their Authenticator app on their mobile device

• User needs to Input the one-time code from your OTP Authenticator app along with the device name.

• On successful validation, Users will see the following page with success message and will automatically redirects to the logout confirmation page.

• Click on logout and after you can log in again using the new OTP.