Please submit a support request if you can’t find a solution in the documentation:
Step-by-step guide
Please follow the steps below:
Access the CSCS Service Desk
- Login first using your CSCS credentials (the contact form should only be used if you cannot login)
Select the best matching request type (use the type Other requests only if you can’t find a match)
Provide the summary and the description
- Matching articles that might help will pop-up from the Knowledge Base as you type in the summary field
- Describe how to reproduce the issue (e.g.: Slurm jobid, Slurm job script, copy scripts and source files to $SCRATCH and give access)
Please note that a better match of the request type with your question will help us react faster. The more detailed the request, the more effective the reply