The articles addressing the Frequently Asked Questions can be also browsed searching through the How-to articles and Troubleshooting articles. Please note that the sections are named following the request types available upon login on the CSCS Service Desk.

Accounting

How to submit a support request

How to get an account at CSCS?

How can I add an existing user to my project?

How to reset my password?

How do I change my password?

More articles in Accounting

Connection

Login fails with "Host key verification failed"

Passwordless access from Ela to the computing systems

Direct access to the computing systems from local clients

Connection to compute nodes

How can I SSH to CSCS systems using SSHService/MFA?

More articles in Connection

Storage and Filesystems

Files on scratch deleted by the cleaning policy

How can I check my quota on /project?

Writing on /project if you belong to more than one group

Why did I run out of space on $HOME?

I cannot use ftp to connect to the systems

More articles in Storage and Filesystems

Software Environment

Where can I get information on CSCS computing systems?

Where can I find a list of the module commands?

How to check the command invoked by the Cray PE wrapper?

How can I find the path to a library on the system?

Why do I get Illegal instruction when running my code?

More articles in Software Environment

System and job scheduling

How to allocate compute nodes interactively

How do I increase the priority of my job?

How can I run my jobs under a specific project?

Can I extend the wall time of a pending job?

Invalid account when submitting a job

More articles in System and job scheduling

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